Support
Frequently Asked Questions
Everything you want to know about orders, drops, shipping, and what it means to move with CM.
What makes Crème Motion different?
CM focuses on heavyweight fabrics, sharp silhouettes, and small-batch drops. We design for the fast life — pieces that feel luxury-level but still move with you every day.
When will my order ship?
Most orders ship within 2–4 business days. During new drops or high-volume periods, processing may take slightly longer. You will receive a tracking email as soon as your order is in transit.
Do you ship internationally?
Yes, we ship worldwide to most regions. Available options and rates will appear at checkout. Duties and import taxes may apply depending on your country.
Can I exchange sizes?
If your item is eligible and in stock, we can assist with a size exchange within 14 days of delivery. Email support@crememotion.com with your order number and request.
Are drops restocked?
Most CM pieces are limited and may not be restocked. If you see something you love, move fast — motion doesn't wait.
Still have questions? Reach us at support@crememotion.com